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FAQs

 

 

        Frequently Asked Questions

                              Ordering and account settings

How do I make an order?

Select the “Add to Cart” button and review and confirm your order details and item(s) before placing the order. If you’d like assistance in placing your order, you can always call us at +34 865621997

How do I change my payment details?

If your order has been placed and the billing information is incorrect, you won’t be able to change this on your order. Please call us at +34 865621997 and we will be able to assist you. If the order has not been completed and changes need to be made, you will be able to update the information on your account.

How do I change my shipping address?

Shipping addresses can not be changed once the order is placed. We highly suggest double-checking your address before placing your order. Please call us +34 865621997 for further assistance.

If the order hasn’t been completed, please feel free to update the information in your account.

How do I change my email address?

You can change the email address in your account settings "Account" > "Profile". Feel free to contact our customer service department at +34 865621997 for further assistance.

                                             Payment

Do you charge sales tax?

You will be charged in compliance with the law. So if the location your purchase is being shipped to requires sales tax, it will be reflected on your invoice at checkout. If you're shopping on behalf of a nonprofit organization, please first email a copy of your tax-exempt form to “info@zoriana.es” with the subject line:

ORGANIZATION NAME Tax Exempt Form. Then call +34 865621997 to set up your account with a Customer Service Representative.

What forms of payment do you accept?

We accept all major credit cards, PayPal, ClearPay, Google Pay, gift cards, and store credits issued by ZORIANA.ES.

If I get a refund, how long will it take to be credited back to me?

We issue refunds immediately, however it is up to your banking institution as to when funds are made available, which is usually within 3-5 business days.

                                                 Shipping

How much does shipping cost?

We offer free shipping orders that may be subject to a customs fee at checkout based on your region.

How long will it take to receive my order?

Standard shipping takes 3-7 business days from the time it leaves the fulfillment center.

What happens if my package gets lost?

Our representatives are available to assist you in the event your package is lost. Email “info@zoriana.es” or chat/call us and our customer service representatives will sort it out as quickly as possible

What can I do if there is something wrong with the item I received?

Here at ZORIANA, we have 100% customer satisfaction guaranteed! Please feel free to contact us at “info@zoriana.es”, call us at +34 865621997 or chat us. Our customer service representatives are here 24/7 and will be happy to help.

What shipping company do you use?

DHL Express 

                                       Returns and Refunds

What is your Return Policy?

We have a 30-day 100% satisfaction guaranteed return policy. Simply contact us at “info@zoriana.es”, call us at +34 865621997 or chat us, and one of our customer service representatives will be able to assist.

What is your Refund Policy?

You’ll receive a refund back to your original payment method when you ship your item back. Returns must be processed within 30 days from the date your order was received to be eligible for a refund.

I want to return an item, what do I do?

Please contact us at “info@zoriana.es”, call us at +34 865621997 or chat us, and one of our customer service representatives will be able to assist.

What do I do if it is after 30 days?

We will offer you a store credit that can be used on future purchases.
What if I purchased something on another site (Etsy/eBay/Amazon) and want to return it, do I have to contact them? Please contact the site you originally purchased your item(s) from to initiate the return process.